Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I know the items are authentic?
Every piece in our collection undergoes a rigorous multi-point inspection by our in-house experts. We provide a Certificate of Authenticity with every purchase to guarantee the provenance and quality of your luxury item.
What are your shipping methods and costs?
We offer complimentary, fully insured domestic shipping on all orders. For international collectors, shipping rates are calculated at checkout based on destination and item value, ensuring secure delivery via our specialized white-glove couriers.
What is your return policy?
We want you to be completely satisfied with your acquisition. We offer a 125% money-back guarantee on authenticity and a standard 14-day return window for a full refund, provided the item is returned in its original condition with all security tags intact.
Can I view an item in person before purchasing?
Yes, we welcome private viewings at our gallery. Please contact our concierge team to schedule an appointment, or we can arrange a high-definition virtual consultation to show you the intricate details of any piece.
Do you offer resizing or customization services?
For our jewelry and select wearable accessories, we offer professional resizing services by our master jewelers. Please note that custom modifications may affect the return eligibility of the item.
What payment methods do you accept?
We accept all major credit cards, wire transfers, and luxury financing options through our partners. For high-value transactions, wire transfer is often the preferred method to ensure immediate processing.