Returns & Exchanges

At M.S. Rau, we are committed to providing an exceptional shopping experience and stand behind the authenticity and quality of every fashion piece. If you are not completely satisfied with your purchase, you may return eligible items within 30 days for a full refund or exchange.

1

Initiate Your Return

Log in to your account and select the item you wish to return from your order history to generate a Return Merchandise Authorization (RMA) number.

2

Securely Package Your Item

Place the item in its original packaging with all designer tags, authenticity cards, and protective dust bags included to ensure the return is accepted.

3

Affix Shipping Label

Print the prepaid insured shipping label provided via email and attach it securely to the outside of your package before dropping it off at any authorized carrier location.

4

Inspection and Refund

Once our specialists verify the condition of the returned piece, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing